Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

TraviXO Systems ("TraviXO," "we," "us," or "our") operates travixosystems.com and provides QR-based asset tracking software. We are committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Data Controller

The data controller responsible for your personal data is:

TraviXO Systems
[Insert registered address when available]
Email: contact@travixosystems.com
Phone: +33 78 335 75 35

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when you:

  • Fill out contact forms (name, email, company, phone number, message)
  • Request a pilot or demo
  • Create an account (if applicable)
  • Subscribe to our newsletter or updates
  • Communicate with us via email or phone

3.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and geographic location (country/city level)
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of access

3.3 Cookies and Tracking Technologies

We use essential cookies to ensure our website functions properly. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect website functionality.

4. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To respond to inquiries, provide demos, and onboard pilot customers
  • Communication: To send you updates about your pilot, product features, and support
  • Improvement: To analyze website usage and improve our services
  • Legal Compliance: To comply with legal obligations and resolve disputes
  • Marketing: To send promotional emails (with your explicit consent, which you can withdraw anytime)

Legal Basis (GDPR Article 6): We process your data based on:

  • Consent (for marketing communications)
  • Contractual necessity (to provide services you requested)
  • Legitimate interests (to improve our services and prevent fraud)
  • Legal obligations (to comply with tax and regulatory requirements)

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service Providers: Hosting providers (Vercel), email services, analytics tools (only EU-based providers)
  • Legal Requirements: If required by law, court order, or government authority
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and only process it according to our instructions.

6. Data Storage and Security

Storage Location: All data is stored on servers located in the European Union (France).

Security Measures: We implement industry-standard security measures including:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest for sensitive data
  • Access controls and authentication
  • Regular security audits
  • Backup and disaster recovery procedures

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact form inquiries: 2 years from last contact
  • Pilot customer data: Duration of pilot + 1 year
  • Active customer data: Duration of subscription + 3 years (for legal/tax purposes)
  • Marketing consent: Until you withdraw consent or 3 years of inactivity

After retention periods expire, we securely delete or anonymize your data.

8. Your Rights Under GDPR

As an EU data subject, you have the following rights:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data
  • Right to Restriction: Limit how we process your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Opt out of certain processing activities (e.g., marketing)
  • Right to Withdraw Consent: Withdraw consent at any time (does not affect prior processing)

To exercise any of these rights, contact us at: contact@travixosystems.com

We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority (CNIL in France).

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. International Data Transfers

We do not transfer your data outside the European Economic Area (EEA). All data processing occurs within EU-based infrastructure to ensure GDPR compliance.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification (if you are a customer or have subscribed)

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

Email: contact@travixosystems.com
Phone: +33 78 335 75 35
Address: [Insert registered address when available]