TraviXO - QR-Based Asset Tracking

1. Agreement to Terms

By accessing or using TraviXO's website (travixosystems.com) and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

These Terms constitute a legally binding agreement between you (the "Customer," "you," or "your") and TraviXO Systems ("TraviXO," "we," "us," or "our").

2. Description of Services

TraviXO provides QR-based asset tracking software designed for equipment rental and leasing companies. Our Services include:

QR code generation and asset tracking
Mobile and web-based scanning interfaces
Real-time dashboards and reporting
Digital inventory audit tools
Third-party integrations (ServiceNow, Jira, QuickBooks, etc.)

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice.

3. User Accounts and Registration

3.1 Account Creation

To use certain features of our Services, you must create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Keep your password secure and confidential
Notify us immediately of any unauthorized access to your account

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must be at least 18 years old to create an account.

4. Subscription Plans and Billing

4.1 Pricing and Payment

Subscription fees are based on the plan you select (Starter, Professional, Business, or Enterprise). Prices are listed on our Pricing page and are subject to change with 30 days' notice.

Payment is due monthly or annually in advance, depending on your chosen billing cycle. We accept credit cards and bank transfers (for Enterprise plans).

4.2 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged using your payment method on file.

4.3 Refunds

We offer a 14-day money-back guarantee for first-time subscribers. After 14 days, fees are non-refundable. Refunds for unused portions of annual subscriptions are prorated if you cancel mid-term.

4.4 Late Payment

If payment fails, we will attempt to charge your payment method up to 3 times. If payment is not received within 7 days, your account may be suspended. We may charge a late fee of €25 or 5% of the outstanding balance, whichever is greater.

5. Cancellation and Termination

5.1 Your Right to Cancel

You may cancel your subscription at any time by contacting us or using the cancellation feature in your account settings. Cancellation takes effect at the end of your current billing period.

5.2 Our Right to Terminate

We may suspend or terminate your account if you:

Violate these Terms
Fail to pay fees when due
Engage in fraudulent or illegal activity
Use the Services in a way that harms TraviXO or other users

We will provide reasonable notice before termination unless immediate termination is required for legal or security reasons.

5.3 Effect of Termination

Upon termination, your access to the Services will cease. You will have 30 days to export your data before it is permanently deleted. Fees paid are non-refundable except as stated in Section 4.3.

6. Acceptable Use Policy

You agree not to:

Use the Services for any illegal purpose
Attempt to gain unauthorized access to our systems
Reverse engineer, decompile, or disassemble the Services
Upload malicious code, viruses, or malware
Interfere with or disrupt the Services or servers
Resell or redistribute the Services without authorization
Use the Services to infringe on intellectual property rights
Impersonate another person or entity

7. Intellectual Property

7.1 Our Ownership

TraviXO retains all rights, title, and interest in the Services, including all software, designs, trademarks, and documentation. These Terms do not grant you any ownership rights.

7.2 Your Content

You retain ownership of all data you upload to TraviXO ("Customer Data"). You grant us a limited license to store, process, and display your data solely to provide the Services.

You represent that you have the right to upload Customer Data and that it does not violate any laws or third-party rights.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Services, we may use them without obligation to you.

8. Data Protection and Privacy

Our collection and use of personal data is governed by our Privacy Policy. By using the Services, you consent to our data practices as described in the Privacy Policy.

We implement reasonable security measures to protect your data, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Service Level and Availability

We strive to provide reliable Services but do not guarantee uninterrupted access. The Services are provided "as is" and "as available." We may perform maintenance that temporarily affects availability, and we will provide advance notice when possible.

Service Level Agreement (SLA): Enterprise customers receive a 99.9% uptime SLA as specified in their contract. Other plans do not include an SLA.

10. Limitation of Liability

To the fullest extent permitted by law:

TraviXO and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or use, arising from:

Your use of or inability to use the Services
Unauthorized access to your data
Errors, bugs, or interruptions in the Services
Third-party content or integrations

Our total liability to you for any claim arising from these Terms or the Services will not exceed the fees you paid in the 12 months preceding the claim.

Some jurisdictions do not allow exclusion of certain warranties or limitations on liability, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless TraviXO from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any laws or third-party rights
Customer Data you upload to the Services

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of France, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or the Services will be resolved exclusively in the courts of Paris, France. You consent to the personal jurisdiction of these courts.

12.3 Informal Resolution

Before filing a legal claim, you agree to contact us at contact@travixosystems.com to attempt to resolve the dispute informally.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

Posting the updated Terms on this page with a new "Last Updated" date
Sending an email notification (for active customers)

Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must cancel your subscription.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TraviXO regarding the Services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

14.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.

14.5 Force Majeure

Neither party will be liable for any delay or failure to perform due to causes beyond its reasonable control (e.g., natural disasters, war, pandemics, government actions).

15. Contact Information

If you have questions about these Terms, contact us:

TraviXO Systems
Email: contact@travixosystems.com
Phone: +33 78 335 75 35
Address: [Insert registered address when available]